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Error
Feb 21, 2021 1:22:05 GMT -5
Post by kuhkris on Feb 21, 2021 1:22:05 GMT -5
Sorry to not post this in the correct place but I do not have posting permissions in the error thread. I just downloaded the program for windows and once it's done I have it open the program and I immediately get this error. I tried downloading the installer and the zip folder and cannot get it to work. Any help would be appreciated.
The Sims 4 Studio - Version 3.1.4.5
S4Studio.Logging.S4SLogException: Failed to write to log file. ---> System.UnauthorizedAccessException: Access to the path 'C:\Users\[UserName]\Documents\Sims 4 Studio\Logs\Log_2021-2-20.txt' is denied.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize)
at S4Studio.Logging.S4SLog.get_Stream()
at S4Studio.Logging.S4SLog.Log(LogLevel level, String text)
--- End of inner exception stack trace ---
at S4Studio.Logging.S4SLog.Log(LogLevel level, String text)
at S4Studio.Shared.AppModel.Init()
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Error
Feb 21, 2021 1:41:15 GMT -5
Post by eveechu69 on Feb 21, 2021 1:41:15 GMT -5
me too! i couldnt post anywhere either so i just messaged andrew and after 20 days i realized, well ig they dont care; so i uninstalled. Why have a program that has no support when you are just starting to use it?
This is the opening error message :( and it will happen no matter what ur ttrying to do in s4s there is no support here and u cant post anywhere.. this site is only for like some special sims user/creators i guess. they arent trying to support/help new creators or even new users of wishes.
The Sims 4 Studio - Version 3.1.4.5
S4Studio.Logging.S4SLogException: Failed to write to log file. ---> System.UnauthorizedAccessException: Access to the path 'C:\Users\[UserName]\Documents\Sims 4 Studio\Logs\Log_2021-2-8.txt' is denied.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize)
at S4Studio.Logging.S4SLog.get_Stream()
at S4Studio.Logging.S4SLog.Log(LogLevel level, String text)
--- End of inner exception stack trace ---
at S4Studio.Logging.S4SLog.Log(LogLevel level, String text)
at S4Studio.Shared.AppModel.Init()
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Error
Feb 22, 2021 20:17:30 GMT -5
Post by Cidira on Feb 22, 2021 20:17:30 GMT -5
The bug report thread is for bugs, not support. It's meant for people who are experienced enough to know that the problem they've encountered is actually something out of the ordinary that needs attention from the developers, and not a normal support request that can be answered by another user. There are no "special" users getting support in that thread; very little support happens in that thread at all, and big name creators get support in the same places as everyone else -- other parts of the forum that either have no post count requirement or a very low post count requirement.
Support is not done in private messages by anyone (least of all Andrew, who is incredibly helpful when someone has a question that actually needs his expertise, but usually leaves basic support to people who aren't busy writing the software) because private messages are only helpful to you, and useless to all the other not-you people who are looking for answers to similar questions. One of the best support resources S4S has is that the forum is searchable, and thus no matter what day or what time it is, there are pretty good odds that you can get an immediate answer to your question because someone else has already answered it when it was asked before. And if you search and read the relevant threads but still can't find an answer to your question, then you can ask for support in one of the parts of the forum that is actually for people to get help using the program.
The error message you two have run into is very common and would have been easy to search for through either the forum's internal search function or even Google. If you'd done so and then taken a few minutes to read some of the threads, odds are you'd both have already solved the problem by now, since it's not a bug in S4S and it's easily fixed.
What you need to do is look up directions to add an exception to whatever antivirus software you use (easily done with Google) and add one for S4S. This is a common problem with most antivirus programs -- they treat software they don't recognize as dangerous, and prevent it from doing things like writing to the hard drive. Telling it that the program you're trying to use should be allowed to do things will fix the problem.
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Error
Feb 23, 2021 0:33:59 GMT -5
Post by Feyona on Feb 23, 2021 0:33:59 GMT -5
me too! i couldnt post anywhere either so i just messaged andrew and after 20 days i realized, well ig they dont care; so i uninstalled. Why have a program that has no support when you are just starting to use it? This is the opening error message :( and it will happen no matter what ur ttrying to do in s4s there is no support here and u cant post anywhere.. this site is only for like some special sims user/creators i guess. they arent trying to support/help new creators or even new users of wishes. Because we are not obligated to be a help desk. There is a thread where we gathered all possible solutions about how to run the program, you are welcome to read it and also to use a search button. And what's the most disturbing is the demanding tone of your post. You grabbed a free software, you have an access to the forum with tons of tutorials and troubleshooting thread, yet you demand a special treatment. We all started from point zero and didn't get a personal help from software developers. There is no place for demands on the forum.
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