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Post by silverinesims on Jan 8, 2018 15:01:22 GMT -5
Recently I can't seem to load my packages after selecting a mesh/item to, well, do anything (ex. recolor). It worked fine 2 days ago, so I don't know what's going on. I even completely uninstalled and reinstalled but it's still not loading.
Is it possible a program I installed is interfering? I've installed CCleaner, Marvelous Studio, and had installed OBS (but uninstalled thinking it might be interfering, but that did nothing). I also updated my driver but don't know why that would cause problems...
Any help would be appreciated! Thanks!
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Post by Mathcope on Jan 8, 2018 21:09:13 GMT -5
What version of Studio are you using?
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Post by silverinesims on Jan 9, 2018 10:50:02 GMT -5
I'm using the newest version of studio. I'm starting to think blender has something to do with my issue. (I forgot I had also installed that, but I had uninstalled it)
Is it possible blender is the cause of the problem? I had installed the newest version of it as well.
I just know that whenever I try to pull up an item, I get a pop up that says "Sims 4 studio has stopped working" and then it closes out.
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Post by Mathcope on Jan 9, 2018 12:32:25 GMT -5
Studio will work with Blender 2.70 and Blender 2.76. If you installed the latest version (2.79) It will not have compatibility with Studio and that could cause your issue. Please try one of those and post back if it doesn't fix it.
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Post by silverinesims on Jan 9, 2018 13:12:13 GMT -5
Okay, thank you!
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Post by silverinesims on Jan 9, 2018 13:37:28 GMT -5
So I got Blender 2.76 installed and uninstalled studio (then reinstalled to make sure it would load well) but I still get the error B-|
What else could possibly be causing this issue? Should I run a system fix on my pc maybe?
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Post by Mathcope on Jan 9, 2018 13:47:38 GMT -5
Please try THIS troubleshooting thread. |
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Post by silverinesims on Jan 9, 2018 20:50:15 GMT -5
I have followed all the troubleshooting tips but to no avail. Everything is updated, I even tried repairing game files, and all paths are correct. The message only pops up after selecting a swatch and naming the package (or when trying to load a package)
Here is what the message says exactly: A problem has caused the system to stop working correctly. Windows will close the program and notify you when a solution is available.
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Post by Mathcope on Jan 9, 2018 21:38:20 GMT -5
Hi again. I'm sorry that this is not working, try looking for errors in this menu at Studio. Post whatever comes up in the logs for Windows error or Studio's errors.  I don't take part of the coding of Studio, but this will surely help those who work on it.  |
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Post by silverinesims on Jan 9, 2018 21:59:53 GMT -5
I know this is difficult but Thank you for helping me! Hope the following helps. Here are the following things shown under Windows Event Logs:
Error event id 1000:
Faulting application name: S4Studio.exe, version: 3.1.0.6, time stamp: 0x5a3065b4
Faulting module name: atiumdag.dll, version: 23.20.15002.11, time stamp: 0x5a2874e9
Exception code: 0xc0000005
Fault offset: 0x0029c9a6
Faulting process id: 0x19f4
Faulting application start time: 0x01d389be6b03ab9e
Faulting application path: C:\Program Files (x86)\Sims 4 Studio\S4Studio.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\c0321058.inf_amd64_c0aa1a2b512afe19\atiumdag.dll
Report Id: ec29a32c-0360-41fd-be4e-9bea93f97dc7
Faulting package full name:
Faulting package-relative application ID:
Error event id 1026:
Application: S4Studio.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 5885C9A6
and then information (event id 1001) says:
Fault bucket 1751405753975614148, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: S4Studio.exe
P2: 3.1.0.6
P3: 5a3065b4
P4: atiumdag.dll
P5: 23.20.15002.11
P6: 5a2874e9
P7: c0000005
P8: 0029c9a6
P9:
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5720.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB705.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB73F.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB81B.tmp.txt
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_S4Studio.exe_7a84396f1b88b90cf12978e234bcc1188562623_670b9b06_30dbbee1
Analysis symbol:
Rechecking for solution: 0
Report Id: ec29a32c-0360-41fd-be4e-9bea93f97dc7
Report Status: 268435456
Hashed bucket: 91ac4af502f9156c284e3e40ff4aaac
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Post by silverinesims on Jan 10, 2018 11:19:42 GMT -5
So how would I fix that? How would I do driver rollback?
And thank you for helping me figure out what the problem is
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