Post by marybeth719 on Feb 6, 2018 16:23:29 GMT -5
I was hoping to find instructions for a clean uninstall of the Sims 4 Studio on my mac. I have deleted the game folder and application in the traditional manner. However, when I install an updated version I keep finding old files (that were deleted) reappearing in the program. These files show up as open windows and make the Sims 4 Studio unusable due to lagging and crashing.
I have even tried deleting the Sims 4 folder (with all the mods) during this process and it has not been helping. There must be some file (or files) I am missing and need to find in the system (ex: in one of the libraries or hidden files). I would really love to be able to use the studio but it seems to be permanently stuck in this pattern of crashing. I am hoping if I can get a complete clean start with the program it may work.
you would probably need to go and delete the studio .plist and the .sfl files from the application support folder.
Those files are located in your user's Library folder (which is a hidden directory) Google how to access it and then do a research for sims4studio in that folder to have an idea of what lingers in the local folders. It should find the sfl files but the plist you might have to go look for it manually in the preference folder (still in the hidden local library folder). You can delete those files safely, then close your session. Log in again, empty the trash (in case it didn't work before login off). Reinstall or just start Studio and it should work better.
If still not, you might have to check in your console (in the utilities) for what's going on. you can also check the error report from studio crash in Documents/sims4studio/logs
You can also create another user on your computer and try from that user to see if it crashes as well. But it should not.
Please do not contact me via pm for help and simply post in the appropriate section of the forum so that everyone can see and help you there.
Post by marybeth719 on Feb 7, 2018 15:42:06 GMT -5
Thank you Zelrish! I was able to find all the files to delete which allowed for a complete new installation. If anyone needs to do this in the future, there were 3 .plist files and 2 .sfl files I found throughout the user Library. They were each hidden in different folders behind folders so it takes time to find them. Good news is now I can run batch fixes and open the Studio without it crashing, and the glitchy windows are gone. Unfortunately, The Studio is running so slow it is unusable. But at least that problem is common with other apple users (not just me). Hopefully a new version will come out fixing that issue in the future.
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