Hi. This forum is meant for Sims 4 Studio, not The Sims 4 in general. We cannot know what is wrong with your game but people at the sims 4 support forum might, so please re-direct the question there
PLEASE FOLLOW THE RULES OF CREATOR HELP:
• describe your problem and provide a picture of it (if possible);
• provide download link(s) to .package and .blend files.
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