Looking for some help with sims 4

Hi! I'm fairly new to creating sims 4 content and I would like to learn how to create my own stuff and I was wondering how can I bring a SIM character from sims 4 to blender and how to correctly apply the textures from sims game to my sim. I some to have some problems when I place the texture on the model:

This is my sim model from the game:





and this is how the textures look when I apply it on the model in 3DSMAX



and this is how the texture looks like:




Can anyone help me please?