Welcome to S4S forum. Please give us more details, and ideally image examples, or attach your .blend mesh or .package file, otherwise it'll be hard for anyone to assist you. I take it you're working on child hair?
Have you been helped by the S4S team? Consider making a small note of thanks, linking back to the site, when uploading your creation.
If you are having problems seeing the CAPTCHA, please clear your browser's cache and cookies and ensure that you do not have any browser addons or extensions that interfere with the display of the CAPTCHA. Then, close the CAPTCHA window and click on the register button to open the CAPTCHA again.